FAQ

For your convenience, we've collected the questions our customers most often ask, and provided the answers here. If you don't see your question on this page, please contact us and we will get back to you quickly with an answer.

• How do I place an order?

First of all, just place the products you wish to buy in the electronic shopping cart by clicking "Add to Cart". If you want to see how many items you have in your cart, click "View Cart". When you are ready to complete your order, click "Checkout" and follow the easy instructions to complete your order and select your payment option. If you have any questions, feel free to contact us by sending a massage on the FEEDBACK area, or mail us at info@fullpearl.com. We'll be happy to answer your questions.

• How much is shipping cost?

US$25.00 first item by worldwide express USPS/EMS (will arrive in 4-8 business days) with online tracking.

US$15.00 first item by PARCEL SHIPPING (will arrive in 20-30 business days).

Multiple item orders will save shipping charge - only USD $1.00 for each additional item!

• When will you reply after I send you an inquiry?

We send replies within a full day after receiving them.

• Can I take an item out of my shopping cart once it has been selected?

Yes, you can. Once you put an item in your shopping cart, you can take it out again by clicking "View Cart", checking "Remove" for the item you wish to remove, and them clicking "update".

• How many methods of paying do you have?

We accept Credit Card, Check, Money Order, Visa, and Pay Pal.

If you are still experiencing problems, please call your card issuing bank for details or contact with us. Remember, when you shop at fullpearl.com, your information is safe and secure.

• Can you promise the security of my personal information, like credit card number?

Certainly, we can! The personal information you provide us and the information about your order will never be shared with third parties. We have a series of privacy policies, the sensitive information is encrypted and is protected with Secure Sockets Layer (SSL) encryption technology. All of our users' information, not just sensitive information mentioned above, is restricted in our offices and is protected both online and off-line. For more information, please contact us or click PRIVACY POLICY.

• Can I return or exchange my purchase if I don't like it?

Yes. We offer a 30-day 100% money back guarantee or a replacement if not satisfied with the purchase. Shipping charges are non-refundable.

You can learn more by clicking REFUND AND EXCHANGE.

• How long will it take to get my order to me?

We normally ship by UPS or EMS, which is safe and relatively fast. It takes

about 4-8 business days to arrive with online tracking. If you require very fast delivery, we can also ship you order by Fedex/UPS/EMS service. You need contact us first and we will calculate the shipping fee for you.

 

• Do I have to pay customs duties or fees?
  Yes, you may pay additional customs duties if your country requires them. Contact your local authorities regarding customs duties and fee amounts.